Sure, they’ve been around forever. Sure, most of you probably already know about this site. But just in case you don’t, here’s a pointer to GetHuman.com — a great site if you’re trying to get to a human-being customer-service type person.

Marcie was trying to find the path through Northwest Airline’s patented “Voice Prompts From Hell” system to book a seat for me on an existing reservation. She finally gave up. I remembered reading about GetHuman somewhere, Googled it, looked up NWA and tried it out. Tarnation! Worked perfectly.

I’m sold. It’s even got the incredibly-secret path to Amazon customer-service reps!